Reservation for tours and accommodation must be made in writing to Eco Paradise Tours & Travel Sdn Bhd via facsimile or e-mail.
To ensure that your reservations are processed smoothly, please furnish to us the following information :
- Name of Guest in full (Please indicate gender and age)
- Arrival & Departure dates including flight details
- Rooming list / room type and special meals arrangement if required
Upon confirmation of booking, a deposit of 30% of the total tour price per person is required within 7 days to secure reservations.
Full payment must be received 30 days prior to guest’s arrival. Failure to comply with term of payment will result in the cancellation of your reservation . Payment can be made via telegraphic transfer to our banker :
Name of Bank : RHB BANK BERHAD
Branch : 81/ 83, Jalan Gaya
88000 Kota Kinabalu
Account Name : Eco Paradise Tours & Travel Sdn Bhd
Account Number : 02-10028-00132122
Kindly advise us by fax of your remittance details (i.e. remittance date, your Bank and its corresponding Bank in Malaysia). Late bookings can be accepted subject to availability of accommodation and other facilities. Full payment upon confirmation is needed for late bookings.
AMENDMENTS / CANCELLATIONS
All amendments or cancellations must be received and acknowledged by us in writing. Any Hotels, Restaurants, Carriers, Contractors and other companies related to the services required may charge cancellation fees depending on the circumstances. If any such charges are imposed by them, these charges will be billed to you through Eco Paradise Tours & Travel Sdn Bhd.
If a cancellation is received 4 weeks or more before tour departure, the deposit will be forfeited. For cancellations received within 4 weeks before tour commencement, the following charges will apply : From confirmation date to 30 days before arrival 30% of tour cost forfeited
21 days to 27 days before arrival 50% of tour cost forfeited
14 days to 20 days before arrival 75% of tour cost forfeited
7 days to 13 days before arrival 100% of tour cost forfeited
Passenger “no show” 100% of tour cost forfeited
For services not utilized, no refund will be made for any part of services, tours hire, meals etc. by guest once the trip has departed from the place of origin.
The Company has the sole and absolute discretion to cancel or shorten the duration of any tour in the event of hostilities, accident or other circumstances beyond the control of the Company which render it necessary in the Company’s reasonable opinion that such steps be taken. The Company shall be relieved from all liabilities and obligations resulting there from. The Company assumes no responsibility of liability for any injury, damage, loss, accident with any services resulting directly or indirectly from acts of God, strikes, government regulations, theft, failure of any means and discrepancies of changes over which it has no control.
The Company acts only as an agent for the hotels, guesthouses, airlines, bus companies, railway, restaurants and other contractors and shall not be liable or responsible for any loss, injury or damage to person, property or otherwise whether due to its or their negligence or otherwise in connection with any accommodation, transportation or any other services.
TOUR PROTECTION PLAN
For peace of mind during vacation, we highly advise clients to take up their own travel insurance.
Note : Any contract between Eco Paradise Tours & Travel Sdn Bhd and the client shall be governed by the laws of Malaysia.